DISABILITY COMPLAINTS SERVICE

DISABILITY COMPLAINTS SERVICE

It is a free service to help people with a disability who wish to make a complaint about their rights being infringed.

Who can use the service?

Any person living in New South Wales who has a disability or any person wishing to make a complaint on behalf of a person with a disability.

What does the Disability Complaints Service do?

help you have your complaints heard and acted on
put you in contact with other complaint services
help you use other services
give you information about your rights and help you protect them

Will my name be made public if l use the service?

All information about your complaint is CONFIDENTIAL. If any information is needed by another Organisation, the Complaints Advocate helping you will ask your permission before releasing the information.

Will it cost me anything to use the service?

No! The service is FREE

What can l make a complaint about?

You can make a complaint about any service you receive or any situation where you think your rights have not been recognised or respected.

How to contact the service

You can telephone on 1800 424 007 (free call outside Sydney (02) area) or (02) 9319-6549 or TTY (02) 9318-2138 or FAX (02) 9318-1372 You are welcome to visit the office at 52 Pitt St REDFERN NSW 2016 The office is open between 9:00am - 5:00pm Monday to Friday.

Advocates are available from 11:30am. All enquiries are STRICTLY CONFIDENTIAL A Service of People with Disabilities (NSW) Inc